Emirates has opened a new world-class facility in Dubai, to provide a luxurious training experience to almost 25,000 cabin crew, focused on the art of hospitality excellence. The USD 8 million learning zone and programme features a sprawling restaurant and lounge for up to 170 guests, elegant presentation kitchens and 8 tech-enabled classrooms. More than 10,000 Emirates cabin crew will be trained in the new facility by the end of the year.

The Emirates Centre of Hospitality Excellence is home to a myriad of elevated service trainings, modelled on Michelin star standards, including fine dining protocols, premium guest engagement and table service finesse.

In 2020, Emirates began a collaboration with one of the world’s top hospitality management schools – the Ecole hôtelière de Lausanne in Switzerland to establish a new elevated hospitality strategy, which was a resounding success. Emirates cabin crew are inspired to deliver Emirates’ four pillars of hospitality in the sky - excellence, attentiveness, innovation and passion.

The Centre offers bespoke culinary sessions with Emirates master chefs, Art of Service training, even fine dining experience as guests with a gourmet 4-course gastronomy lunch which is curated by Emirates’ master chefs, among others.

The Centre of Hospitality Excellence is the latest addition to Emirates’ suite of state-of-the-art training facilities for cabin crew. Currently Emirates employs almost 25,000 cabin crew recruited from over 140 countries and speaking more than 70 languages. Emirates are actively recruiting cabin crew from around the world. Aspiring Emirates cabin crew can check www.emiratesgroupcareers.com/cabin-crew for details and open day schedules in their city or country.